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ISM Canada Privacy Practices on the Web

Your privacy is important to ISM Information Systems Management Canada Corporation ("ISM Canada"). This statement discloses the information practices for ISM Canada's Web site, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.

Personal Information

In general, you can visit ISM Canada on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.

You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you. You may give us a description of your education and work experience in connection with a job opening at ISM Canada that you wish to be considered for.

We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume you have their permission to do so.

Using and Sharing Personal Information

The following paragraphs describe in more detail how ISM Canada may use your personal information and with whom we may share it.

Fulfilling Your Transaction Request

If you request something from an ISM Canada Web site, for example, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, , ISM Canada's Business Partners, ISM Canada related entities (such as IBM Canada) postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

ISM Canada Careers (including Recruitment)

In connection with a job application or inquiry, whether advertised on the ISM Canada Web site or otherwise, you may provide us with information about yourself, such as a résumé or curriculum vitae. We may use this information throughout ISM Canada and its related entities for the purpose of employment consideration or your inquiry. Except where you tell us not to, we will keep the information for future consideration.

Supplementing Information

From time to time we may supplement information you give us via the ISM Canada Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better.

Use of Suppliers

In some cases ISM Canada uses suppliers to collect, use, analyze and otherwise process information on its behalf. It is ISM Canada's practice to require such suppliers to handle information in a manner consistent with ISM Canada's policies.

Mergers and Acquisitions

Circumstances may arise where, whether for strategic or other business reasons, ISM Canada decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is ISM Canada's practice to seek appropriate protection for information in these types of transactions.

Cookies, Web Beacons and Other Technologies

We sometimes collect non-identifiable information from visits to our Web site to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on ISM Canada Web site, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data."

ISM Canada or others on ISM Canada's behalf may use this data to analyze trends and statistics and to help us provide better customer service.

Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information such as clickstream data.

This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you.

Some ISM Canada pages use cookies, sent by ISM Canada or its third party vendors, or other technologies to better serve you when you return to the Web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some Web sites may not work properly.

ISM Canada's Web site also uses Web beacon or other technologies to better tailor those sites to provide better service to site users. These technologies may be in use on a number of pages across ISM Canada's Web site. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.

If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

Service Quality Monitoring

Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is ISM Canada's general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.

Disclosures Required by Law

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Privacy Technology

Technology will increasingly help give you more control over your personal information. It will also help organizations to manage their privacy practices and policies. As an information technology provider, ISM Canada actively supports the development of privacy technologies to help achieve these goals and to help create greater trust and confidence in the way personal information is handled.

In addition ISM Canada employs IBM'sTivoli Systems. Tivoli is an organization that is working hand in hand with customers to define next generation privacy management software.

Other products and services are available which can assist you with the control of your personal information while navigating the Web. See http://www.privacyalliance.org/resources/rulesntools.shtml for an overview of many privacy-related tools. Please note that ISM Canada has not formally evaluated these tools.

Our Worldwide Practices

ISM Canada, a subsidiary of IBM Canada Limited., is a leading western Canadian information technology services company. IBM is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders.

Our privacy practices are designed to provide protection for your personal information, all over the world. ISM Canada may share your personal information within IBM and transfer it to locations countries in the world where IBM does business.

Links to non-ISM Canada Web sites

ISM Canada Web sites may contain links to other Web sites. ISM Canada is not responsible for the privacy practices or the content of those other Web sites.

Notification of Changes

This privacy statement was last updated on January 21, 2004 . A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.

Information Security and Quality

We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.

Privacy Questions & Access

If you have a question about this statement, you can send an email to the ISM Canada Web site coordinator.

You can also contact us at this address if you have a question about ISM Canada's handling of your information, if you wish to obtain a copy of particular information you provided to ISM Canada, or if you become aware the information is incorrect and you would like us to correct it.

Before ISM Canada is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and for other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.

This Web site is maintained by ISM Information Systems Management Canada Corporation or one of its affiliates around the world.