Home > ISM Canada Services > Helpdesk Deskside Network Station Management Services (NWS) > NWS Services Overview

Helpdesk Deskside Network Station Management Services (NWS)

NWS Services Overview

ISM Canada delivers best of breed, repeatable processes. We commit to service levels to generate high customer satisfaction. Our clients benefit from IBM's proven methods and tools, coupled with the full range of diverse skill sets all at a fraction of the cost of purchasing it themselves.

ISM Canada's Helpdesk-Deskside-NWS Services Defined

Often referred to as Help Desk - Desk Side Services, ISM Canada offers our clients NetworkStation Management Services (NWS), to provide our clients with solutions for the desktop that help them keep up with technology at an affordable, competitive price. Our solutions are designed and priced based on committed service levels at fixed prices to our clients, backed by IBM's global reach.

ISM Canada delivers best of breed, repeatable processes, and committed service levels with high customer satisfaction. Customers can take advantage of the IBM worldwide model that leverages comprehensive processes, proven tools and diverse skill sets at a fraction of the cost of purchasing it themselves.

Features of ISM Canada's Helpdesk-Deskside-NetworkStation Management Services (NWS)

Deployment Services: From the creation of customized distributed solutions strategies to hardware, software procurement, ISM Canada's deployment services cover the bases for clients with distributed systems, whether they are beginning a new environment or refreshing legacy systems.

User Support Services: ISM Canada's Helpdesk offers service in French and English. Through our Customer Service Centre, clients can receive support and guidance 7 days a week, 24 hours per day. We also offer training on new or enhanced systems, software and hardware support, and many other tailored support services to our clients.

Management Services: This service cluster includes offerings such as network consulting, desktop back-up, disaster and recovery services, flexible financing offerings, software licencing and asset management and tracking, applications monitoring and data management.

Network Services: Getting all systems to communicate in harmony is a challenging task in today's multiplatform, dynamic IT environments. ISM Canada has the experience to provide clients with the full range of network services, including network integration, LAN and server administration, internet ( WAN ) connectivity, and software distribution.

Customers engage with ISM Canada on any or all of our NWS services, depending on their organizational objectives and their distributed systems management strategy, and we work closely with our clients to tailor the right mix for their business needs.

How clients can benefit from ISM Canada's NetworkStation Management Services

ISM Canada NWS solutions can help you leverage existing investments, avoid expensive downtime, and keep your desktops current with tools and systems that enhance productivity and your return on your IT investment.

  • Cost-effective: You get the services you need, on demand, to exact specifications, without having to recruit hard-to-find skills for permanent positions
  • Currency: you benefit from the most current thinking without having to invest in keeping pace with rapidly changing IT practices. ISM Canada's core professionals enroll in the IBM certification program to keep their skill sets current and to differentiate the "best of the best" within the marketplace, for the benefit of our clients.
  • Expertise: Benefit from ISM Canada's 30-year track record in IT services solutioning, leveraged by access to IBM's global intellectual capital brings unmatched expertise, increasing the return on your IT investment
  • Client focus: ISM Canada's professionals place high priority on delivering to client requirements, on time, on budget
  • Flexibility: It's easy to change the terms of the engagement to meet evolving needs
  • Business Processes: Common, consistent, accountable processes and distributed systems management disciplines, driving productivity improvements and reliable service
  • Reliability: We offer the highest standards of system reliability, coupled with focused and directed problem resolution, leading to better problem prevention. Higher systems and network availability and performance help clients achieve desired returns on their IT investment
  • Security: ISM Canada treats client data with the utmost care, including confidentiality and security, and our security practices are backed by IBM's global standards

Where to find out more

Contact ISM Canada Business Development