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NWS User Support Services
ISM Canada's Helpdesk offers service in French and English. Through our Customer Service Centre, clients can receive support and guidance 7 days a week, 24 hours per day. We also offer training on new or enhanced systems, software and hardware support, and many other services.
ISM Canada's User Support Services Defined
User support services focus on maintaining user productivity and satisfaction in an environment where client/server technology shifts computing power from servers to desktops. Support includes integrated help desk services, education and training, and deskside assistance.
Features of ISM Canada's User Support Services
ISM Canada's NWS User Support Services include:
- Help Desk and Customer Service Centre (CSC): service in both French and English, 7 days/ week, 24 hours per day
- Hardware Maintenance
- Specific Software Support
How clients can benefit from ISM Canada's User Support Services
- Cost-effective: You get the services you need, on demand, to exact specifications, without having to recruit hard-to-find skills for permanent positions.
- Currency: you benefit from the most current thinking without having to invest in keeping pace with rapidly changing IT practices. ISM Canada's core professionals enroll in the IBM certification program to keep their skill sets current and to differentiate the "best of the best" within the marketplace, for the benefit of our clients.
- Expertise: Benefit from ISM Canada's 30-year track record in IT services solutioning, leveraged by access to IBM's global intellectual capital brings unmatched expertise, increasing the return on your IT investment.
- Client focus: ISM Canada's professionals place high priority on delivering to client requirements, on time, on budget.
- Flexibility: It's easy to change the terms of the engagement to meet evolving needs
- Business Processes: Common, consistent, accountable processes and distributed systems management disciplines, driving productivity improvements and reliable service.
- Reliability: We offer the highest standards of system reliability, coupled with focused and directed problem resolution, leading to better problem prevention. Higher systems and network availability and performance help clients achieve desired returns on their IT investment.
- Security: ISM Canada treats client data with the utmost care, including confidentiality and security, and our security practices are backed by IBM's global standards.
Where to find out more
Contact ISM Canada Business Development
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