Privacy Statement

This Privacy Statement is effective as of June 2019.

At ISM  – an Kyndryl company, we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable Canadian data protection laws.

This Privacy Statement describes ISM's general privacy practices that apply to personal information we collect, use, and share within our clients, business partners, supplier and other organizations with which ISM has or contemplates a business relationship.

Why and how we collect and use your personal information

We may collect your personal information as an individual for various purposes, such as the following:

  • Responding to your request for information, order, or support
    When you contact us (online or offline) in connection with a request for information, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfill your request. For instance, we collect your name and contact information, details about your request through the form on our website. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
  • Contacting employees of our clients, prospects, partners and suppliers
    In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
  • Visitor information
    We register individuals visiting our physical sites and locations (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
  • Marketing
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    Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone or postal mail about our products and services, or sign-up for subscriptions. When visiting our websites or using our services we may provide you with personalized information. You can always opt-out from receiving personalized communication by sending an e-mail to ismc@ismcanada.com

Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent.

Sharing of Personal Information

Between Kyndryl controlled subsidiaries like ISM, we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, Kyndryl uses suppliers located in various countries to collect, use, analyze, and otherwise process personal information on its behalf. Where appropriate, Kyndryl may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.
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If Kyndryl decides to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Kyndryl's practice to require appropriate protection for personal information in these types of transactions. Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Kyndryl, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

Retention Period

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims.

Links to Non-ISM Websites and Third-Party Applications

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites.

We may also provide you with general links to non-ISM websites. Your use of these links and applications is subject to the third parties' privacy policies, and you should become familiar with the third-party sites' privacy policies before using the links or applications. ISM is not responsible for the privacy practices or the content of those other websites.

Changes to our Privacy Statements

From time to time we may update this Privacy Statement, as well as any other specific privacy statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.

Notification of Changes

If we make any material changes to this Privacy Statement, we will notify you via notification on our website, and as otherwise required by applicable law.

Your rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You may have additional rights pursuant to Canadian Data Protection Laws.

How to contact us

If you have a question related to this Privacy Statement, please contact us at ismc@ismcanada.com

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