WE ARE IN CHALLENGING TIMES. AS MANY SEEK TO STABILIZE AND WEATHER THIS STORM, WE’D LIKE TO TAKE A MOMENT AND APPRISE OUR CUSTOMERS AND PARTNERS, WHAT HAS BEEN HAPPENING BEHIND THE SCENES.
Work from home
In mid-March we enacted our business continuity plan and moved the bulk of our team to work from home. Not only has our team transitioned smoothly without disruption to business-as-usual, we are finding new ways to connect and retain our strong community.
Our team is dedicated to supporting our customers through their own transitions to work from home. We have proudly maintained service (in many cases going above and beyond the expected level of support) and have had no downtime nor interruption of service as a result of the global emergency. We support both public sector and private businesses critical to modern infrastructure and health in Canada, and we understand that our service is directly supporting their ability to deliver.
Front line support
As of this week, bulk orders of hand sanitizer are making their way to hospitals and clinics across in BC where we have front-line staff supporting essential medical personnel. This hand sanitizer is being provided to our teams and their partners courtesy of ISM Canada, free of charge.
The pandemic is expected to have a critical impact for Canadians who experience food insecurity, therefore we have embarked on a new initiative to focus on donations to local Food Banks in the communities of our employees. A corporate program has been set up to match employee donations dollar-for-dollar.
Our Analytics team has rolled out a number of ‘in kind’ service offerings to select clients and organizations designed to help understand the impact of COVID-19 on their organizations and communities and respond accordingly.