Managing an IT infrastructure on your own and keeping up with the rapidly changing demands of today’s IT environment can be complex, costly, and time consuming.
We can simplify the management of your IT infrastructure, whether it’s in your own on-premise datacenter, a co-location facility, or in the public cloud. In fact, we host the majority of our customers in a combination of these hosting environments and we specialize in identifying the best choice to deliver optimum performance and security for application workloads.
Rely on our comprehensive administration support for the administrative needs of your server, storage, and network infrastructure. Our IT management experts take the maintenance and support of your infrastructure off your hands so you can focus on your business. Benefit from our support – locally or remote – as we ensure your IT infrastructure is the last thing you worry about. Within Cloud management, we offer a comprehensive group of services which can be purchased individually or bundled to meet the unique needs of your business.
Our server operations management service provides comprehensive administration for your server infrastructure, providing a secure base to build your IT environment. We can provide both local and remote support with a flexible set of administrative tools in many areas including:
ISM Canada’s Database Services has a large team with wide-spread industry expertise. Our experts support SQL Server, Oracle, DB2, MySQL, Postgres and mainframe databases on all the major operating systems. We manage 700+ database instances with thousands of user databases across Western Canada. Our team applies standard practices and methodologies to ensure your database environment is backed up and recoverable, upgraded and patched, monitored 24/7 to ensure it's up and running, performing well and configured to IBM's security policies for audit-ability. We deliver our service from a pool of skilled resources which means we are always available and can deliver fractional resources when a full DBA is not required.
Leverage state-of-the-art storage technology with storage virtualization and replication in an environment that’s monitored 24/7 to ensure the availability of your critical data.
Our infrastructure and application monitoring services enable you to proactively monitor your infrastructure and application environment to effectively identify potential issues before they become problems that affect your business processes. Monitor all aspects of your IT environment and establish thresholds and alerts to keep you aware of your IT health
We offer complete network services that allow you to take advantage of a custom-built network environment designed for your business. We help you maximize network efficiency and get the most from your network with services including:
Mitigate the risk of a datacenter disaster and the negative impact on your business. Ensure recovery point and recovery time objectives that meet your business requirements with guaranteed SLA commitments. With managed disaster recovery services, we maintain your peace of mind with continually refreshed and enhanced disaster recovery systems that keep your data secure and resilient.
Achieve risk reduction, increase speed to value, decrease costs, and enjoy unlimited occupancy. Our backup and recovery service offers a pay-as-you-go enterprise data backup solution that protects against viruses, natural disasters, theft, and human error. Our backup and recovery infrastructure is monitored 24/7 and consistently upgraded, patched, and refreshed.
Deploy business solutions that provide simple and seamless collaboration, secure information management, and business to business connectivity using Office 365. Our Office 365 Adoption Team will help you increase your ROI and decrease your maintenance and support needs. We'll take you through every step of the process from pre-migration to implementation to post-migration support.
Deskside services provide day to day Tier 2 support to our customers user community. To increase time to resolution, deskside will utilize remote access and resolve as many issues as possible; however, in person deskside support is immediately dispatched when the incident requires this. Documentation on resolution is collected in the ServiceNow tool adding to the on-going definition of the knowledge management module. Using ITIL best practices, our team of deskside experts have a high level of technical knowledge to assess and resolve desktop issues quickly and efficiently.
ISM Canada offers a 7x24x365 service desk, located in Regina. Our service offers digital and human interfaces for our Servicenow instances. Our team of triage experts focus on Incident Management, service requests, problem management, knowledge management, configuration management and change management. Our expert’s accurate escalation and use of existing knowledge bases reduce the time taken for incident resolution consistently. Our team compliments managed services contracts or acts as a single point to your third-party vendor.