Managing an IT infrastructure on your own and keeping up with the rapidly changing demands of today’s IT environment can be complex, costly, and time consuming.
We can simplify the management of your IT infrastructure, whether it’s in your own on-premise datacenter, a co-location facility, or in the public cloud. In fact, we host the majority of our customers in a combination of these hosting environments and we specialize in identifying the best choice to deliver optimum performance and security for application workloads.
Deskside services provide day to day Tier 2 support to our customers user community. To increase time to resolution, deskside will utilize remote access and resolve as many issues as possible; however, in person deskside support is immediately dispatched when the incident requires this. Documentation on resolution is collected in the ServiceNow tool adding to the on-going definition of the knowledge management module. Using ITIL best practices, our team of deskside experts have a high level of technical knowledge to assess and resolve desktop issues quickly and efficiently.
ISM Canada offers a 7x24x365 service desk, located in Regina. Our service offers digital and human interfaces for our Servicenow instances. Our team of triage experts focus on Incident Management, service requests, problem management, knowledge management, configuration management and change management. Our expert’s accurate escalation and use of existing knowledge bases reduce the time taken for incident resolution consistently. Our team compliments managed services contracts or acts as a single point to your third-party vendor.