Outcomes through Transformation // ISM

Client:

Solution:

Outcomes through Transformation

When your business is founded on the efficient and secure transfer of data, your IT infrastructure is integral to providing superior service.

This is why our client in the service industry chose ISM as their partner to transform their network with a focus on continual growth. Through our extensive and personalized consultative service, we worked directly with the client to understand both their current and future needs in order to create a solution that drives business outcomes for their customers and shareholders. The solution ISM delivered enables the customer’s network transformation with minimal down time, no business impact, and the flexibility for future growth.

ISM’s Network as a Service offers the client an optimized network and improved global communications while providing considerable operational and financial savings.

Challenge

The client came to ISM with the challenges they were facing with legacy systems, sluggish communication channels, out of date processes and procedures, and decreasing performance, resulting in a negative user experience. With approximately 15 sites across Canada and abroad, it was important that the solution was scalable globally. They trusted that ISM could provide a network transformation solution that would address their current challenges while providing the flexibility to expand in the future and support their journey to the Cloud.

Solution

Leveraging the data from existing systems, consultation with the client and ISM’s solutioning model, we developed an end-to-end solution that met their business needs. They were able to continue to run their business while ISM created a solution to renew their network and voice management system. The client would also receive:

increased visibility and monitoring through dashboards and regular reporting
flexible transition schedule to align with other in-flight projects
enhanced fault tolerance and security
reduced wait times and increased user satisfaction
a holistic service that supported their Cloud journey roadmap

Result

ISM business clients who implement a solution like this one, can realize up to a 30% reduction in their monthly network spend. Network as a Service also enables the client to increase efficiency, reliability, flexibility, and scale to meet their business growth both locally and globally. The client trusted ISM to deliver a solution that would have minimal business impact and provide ongoing value.

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