Flexibility in resourcing can be a costly and complicated issue for companies. Rather than spending valuable time and resources managing this internally, clients look to ISM Canada for support. ISM Canada can find the best-fit candidates for technical and business innovation needs. As a wholly owned subsidiary of IBM, ISM Canada can source top quality resources from around the world.

ISM Canada's Professional Services helped a leading Western Canadian utility company to take on additional initiatives by providing larger pool of talent to draw from. Moreover, they were able to pinpoint specific skills to add to their teams and bring their time-sensitive, key projects to closure.

ISM offers services in multiple areas including:

• Application management services
• Development services
• Infrastructure support services
• Networking services
• Service Desk and desktop support
• Mobility services
• Data services
• Middleware support services
• Web services
• Security
• Cloud computing
• Business analytics
• Microsoft services
• SharePoint
• ECM (Enterprise Content Management)
  

Challenge

One of the leading Western Canadian utility companies was having difficulty finding talent to fill their highly specialized open roles. The client needed resources for peak demand projects and hard-to-find skills in the market. The client had multiple projects with tight timelines for delivery, and were concerned about having enough resources available to manage the project workload. In addition to special projects, the client also leverages technologies that require specific professional skills. The client turned to ISM for assistance in scanning the market to find and onboard the right people.

Solution

ISM Canada was able to assist the client with their hiring and staffing needs to get them the right talent with the right skills for the right amount of time. ISM Canada helped the client find solutions for short- and long-term positions as well as individuals with niche skills. Leveraging IT skills from more than 750 ISM Canada employees and more than 380,000 IBM employees from around the world, the technical expertise required was identified and obtained.

ISM Canada also has a National IT Staffing Core Vendor program. Several highly respected firms assist in securing resources for special projects or staff augmentation. These core vendors are all nationally established firms with regional presence across Canada.

ISM Canada also utilizes business partners for specific professional skills. To earn the Business Partner designation in their chosen areas, these partners are subjected to a rigorous process of qualification. Business Partners are aligned to specific industries, offerings and products, bringing particular tools and skills to the marketplace.   ISM Canada works with niche and boutique suppliers to provide highly specialized skills either from a technology or subject matter expertise perspective.

Results

By using ISM Canada’s Professional Services, the client was able to find the talent they needed within the required timelines and build a team with a variety of specialized skills and experience levels. Partnering with ISM Canada helped the client to reduce overhead costs, including salary, benefits and onboarding process. These flexible, short-term contracts also allowed the client the option to hire new specialists with different, specialized skill sets as needed.