Support-on-Site (SOS) Kiosk

You’ve adopted new, exciting mobile solutions. But your staff could use a bit of one-on-one assistance. ISM Canada is ready to help through a Support-on-Site (SOS) Kiosk. An enhancement to traditional deskside service, the SOS Kiosk supports end-users within your locations that have questions about hardware/software or have encountered a technical problem with their laptop, tablet or smartphone that requires in-person assistance to solution. 


What do I get?

  • A novel deskside service offering that supports staff who are managing an increasing number of devices in their existing corporate infrastructure
  • Quick turnaround of any mobile technology issues a customer may bring to the kiosk
  • Immediate service via a “walk-up” concept – no need to call the Service Desk
  • Mobile kiosk that can be transported from location to location on a weekly basis
  • Staffing by two ISM technical experts (specializing in troubleshooting) and a Line-of-Business expert drawn from your location (optional)
  • Alignment with standard deskside services to address issues that cannot be resolved at the kiosk
  • Usage statistics shared with you after each SOS Kiosk stay is complete

Why should I care?

  • Improve user productivity through faster problem resolution
  • Introduce and educate your staff regarding new technology to be deployed within their environment
  • Quickly address minor issues that generally do not get reported through normal incident management
  • Take advantage of the opportunity to add new services and functionality via the SOS Kiosk to fit your needs through its modular nature 

Start today.

Call 1-800-667-7589 and ask for a Mobile team member.


POWERFUL, REAL-WORLD BUSINESS IT SOLUTIONS

ISM Canada is the leading managed-services technology firm in western Canada. Our collaborations with global tech firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art solutions for customers. As an IT consultant and service provider, we help define business issues and develop smart IT strategies that support the business, solve problems, help gain a competitive edge and improve the bottom line.