Behind countless daily transactions & the endless task of keeping your customers happy, we back the systems that empower success for your staff.
You thrive in the realm of user satisfaction, managing crowded chains to elaborate inventory & staffing ballets to deliver a product & service that keeps you at the peak of your market.
Your systems need to run perfectly, from POS to ERP, integrated & orchestrated so rigidly that they blend into the background of your success, honed to your business ensuring value in every metric.
Being behind the scenes means being unseen, so we often can't disclose the exact work we do or name-drop all of our clients. However, we can tell you ways we've discovered to help clients in your industry, with the solutions that drive efficiency & progress in a rapidly changing world.
Reward points are neat, but it's not enough to create a preference & habit with most guests. The practice of retention is a journey, mapped & adapted to allow every stay & interaction to feel like a personalized experience, & CRM is the captain. A great CRM is the admiral.
Every customer gets an automated profile, keeping visit info, requests, price adjustments, & even what type of room they tend to book & what channel they use to pay for it. Across tens of thousands of clients patterns emerge, letting companies curate the experiences from advertising to promotions for maximum uptake, while doing the simple things like prompting guests name & preferences on the screen during check-in. Communications can be automated based on guest criteria, allowing highly targeted campaigns, reminder texts, or even amplifying online interactions so your customers feel that personal touch.
Modern large retailers have heavy camera coverage, yet few realize its potential. Bob staring at a dozen monitors isn't cutting it, sorry Bob.
Analytics & Machine Vision can be tied to sales records & output intelligent maps of customer shopping habits that would otherwise be invisible. For example, a mass ingestion of camera data across weeks or months can show newfound discoveries, such as where customers waver vs impulse buy, or how much time they spend considering a purchase before actually doing it. Or where customers don't even look at products as they walk, indicating distractions or poor showcasing, letting operations adapt either the product on the shelf, or the environments around them.
All those cameras put a strain on your network, but intelligent mapping can utilize less congested channels on the fly, managing priorities such as POS & controlled buffering to assure your mission critical processes always take priority, regardless of overall network traffic.
Connectivity is increasingly nourishing to the quality of life in many senior facilities, from access to news, learning a new hobby, or seeing a grandchild's face after they've lost their first tooth.
With heavier data needs and larger facility campus sizes common, managing user accounts across many locations, from in-room to out in the garden, is well beyond plug-and-play. We create enterprise-scale managed networks for a wide array of devices, with user access tied to speed, location, billing, & set preferences such as staff bandwidth prioritization, or data filtering. To the users, this is all automated, allowing any level of tech literacy to share that important dancing cat video.
Enterprise tools can be mighty alone, but as big box retailers have grown, their network has come under increased strain, attempting to route a barrage of signals through HQ hubs never meant for such a load. Pings get dinged, freezes and delays become common, & your costly applications can be held back in a bottleneck that gets tighter with your success.
We say skip the HQ, reduce the stops data must take, & let local assets flow through whatever route is safely the most efficient. This, is SD-WAN, cloud controlled network routing, replacing choices once rigidly made by physical hardware, adapting in the moment to the best path available to link POS to ERP, call centre to cloud apps, locations to other locations. By letting data flow through the most open channels, speeds can redline without needing additional infrastructure or bandwidth. Your existing investments can do more, when amplified by the cloud.
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